FindSolarCleaner
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Privacy Policy

Last updated: March 2026

Who we are

FindSolarCleaner.co.uk is operated by [Your Company Name], registered in England and Wales. We are registered with the ICO as a data controller (registration number: [ICO REG NO]). Contact us at hello@findsolarcleaner.co.uk.

What data we collect

  • Homeowners: postcode, name, email, phone number, and message when you submit an enquiry.
  • Businesses: business name, email, phone, website, postcode, and payment details (processed by Stripe — we do not store card numbers).
  • Reviewers: name, email address, and review content.
  • All visitors: standard web server logs (IP address, browser type, pages visited) retained for 30 days.

How we use your data

  • To match homeowners with local solar panel cleaners and forward enquiries by email and SMS.
  • To manage business listings, subscriptions, and dashboard access.
  • To display verified reviews on cleaner profiles.
  • To send transactional emails (enquiry confirmations, review confirmations, listing approval notices).

Legal basis

We process data under legitimate interests (connecting homeowners with service providers) and contractual necessity (managing paid listings). Where we send marketing emails, we rely on consent.

Data sharing

  • Stripe — payment processing. Stripe's privacy policy applies to payment data.
  • Twilio — SMS lead alerts to businesses.
  • Resend — transactional emails.
  • Supabase — database hosting (EU region).

We do not sell your data to third parties.

Data retention

Enquiry data is retained for 2 years. Business and account data is retained for the duration of the subscription plus 1 year. Reviews are retained indefinitely unless removal is requested. You may request deletion at any time by emailing us.

Your rights

Under UK GDPR you have the right to access, correct, delete, or port your data. You may also object to processing or withdraw consent. Contact hello@findsolarcleaner.co.uk to exercise any of these rights. You have the right to complain to the ICO at ico.org.uk.

Cookies

We use strictly necessary session cookies for authentication. We do not use advertising or tracking cookies. No consent banner is required for strictly necessary cookies.